Quail Valley Utility District

Dear Customer:

Due to safety precautions, effective 12/28/21, our door will remain locked until further notice.

If you need to apply for service, an application can be downloaded online, filled out and returned by e-mail to: customercare@quailvalleyud.org or dropped in our drop box at the office.

If you need to pick up an application, contact the office @ 281-499-5539, prior to picking it up, and we can arrange to get an application to you.

See information below concerning different methods of making payments.

Payments can be made by:

1. By dropping your payment in the drop box on the front porch of our office building.
2. By paying over the phone with a representative or with the automated system by calling: 855-230-7396.
3. By mailing your payment to the address on your bill.
4. By using bill pay with your bank.
5. By paying on line. Log into quailvalleyud.org. In order to pay online, you can pay by using your checking account or a credit card. You can access the online system and set up a User ID and Password or pay online as a guest. Please note: you will be accessed a 3% fee when using a credit/debit card and $1.00 fee when using your checking account.
6. You can pay at a store that does western union payments. Make sure you have a copy of your bill.*If you have any questions contact the office at: 281-499-5539.

24-Hour  Emergency: (281) 499-5539
Office: (281) 499-5539
E-Mail: customercare@quailvalleyud.org

In observance of the holidays, the Quail Valley Utility District Office will be closed:

• Friday, December 31, 2021

The office doors will remain closed to the public, but staff will be here beginning on Monday, January 3, from 8:30am – 4:30pm to respond to your email requests and calls.

Happy New Year!

Click here to sign up.

Tax Bills have been mailed at the end of October 2021 by Assessments of the Southwest QVUD Tax Assessor/Collector, Friendswood, Tx, on behalf of Quail Valley Utility District.

Payments should be made to Assessments of the Southwest in Friendswood, Tx.

The QUAIL VALLEY UTILITY DISTRICT will hold a public hearing on a proposed tax rate for the tax year 2021 on Monday, September 13, 2021 at 5:00pm at the Quail Valley Utility District Office located at 3134 Cartwright Road, Missouri City, TX 77459. Your individual taxes may increase at a greater or lesser rate, or even decrease, depending on the tax rate that is adopted and on the change in the taxable value of your property in relation to the change in taxable value of all other property. The change in the taxable value of your property in relation to the change in the taxable value of all other property determines the distribution of the tax burden among all property owners.

FOR the proposal:

• Robert Dimmitt
• Thomas Pickthall
• John Miller
• Michael Pace
• Dave Adam

AGAINST the proposal: None
PRESENT and not voting: None
ABSENT: None

Notice of Public Hearing on Tax Rate (PDF)

Wastewater Collection System Rehabilitation and Repair Project

Quail Valley Utility District proposed a maintenance and operations tax election on the November 3, 2020 ballot.

5,229 votes total were cast. 3,160 votes were for ( 60.43%) and 2,069 votes were against (39.57%). The proposed maintenance tax passed.

The funds collected from the maintenance tax are intended for use for operations, maintenance and to rehabilitate existing aging infrastructure, including Water Plants, Sewage Treatment Plant, Sewage Pump Stations, Water lines, Sewer lines and Storm sewer systems.

It is expected that the tax rate will initially be set at $0.15/100 valuation from Fort Bend Central Appraisal District’s certified tax roll for tax year 2021. A separate Quail Valley Utility District tax statement will be mailed out this fall to all property owners and taxes will be due on or before January 31, 2022.

The Tax Rate will be published in the local Fort Bend Independent or Fort Bend Star around August or September 2021, depending on when the Fort Bend County Central Appraisal District certifies the tax rolls to Quail Valley UD. A month after publication, in September or October 2021, the tax rate will be set, no higher than the published rate. Once the rate is set then the statements will be mailed out.

The Fort Bend County Central Appraisal District (FBCAD) has recently sent out property tax values to property owners.

To estimate the amount of tax that may be owed, the taxable value divided by 100 and multiplied by $0.15 should give a property owner an estimated tax amount that would be due.

An example of the calculation would be:

FBCAD appraised value = $100,000

$100,000 divided by 100 = 1000

1000 multiplied by $0.15 = $150

The Maintenance Tax due based on a $100,000 property value would be $150.

We recently heard from customers who report men and women posing as water utility employees have asked to allow them into in the house to collect “COVID-19” samples or have said they need to check on something in the house.

QUAIL VALLEY UTILITY DISTICT service personnel DO NOT request to check on anything inside the house. Such action is considered, ONLY IF the customer requests our assistance.

QUAIL VALLEY UTILITY DISTRICT service calls are arranged and scheduled in advance. There may be times when service personnel are notifying customers for utility work in the area or responding to calls from passers-by or neighbors, but then the utility employee would arrive in a District marked vehicle, and present identification.
You can call the District’s office at 281-499-5539 to verify employee’s identification. However, call the Police Dept. (911) if in doubt.

Due to safety concerns, please wear a mask when you enter the customer service area.

If you need to apply for service, an application can be downloaded online, filled out and returned by e-mail to: customercare@quailvalleyud.org; or dropped in our drop box at the office.

If you need to pick up an application, contact the office at 281-499-5539, prior to picking it up, and we can arrange to get an application to you.

See information below concerning different methods of making payments.

Payments can be made by:

1. By dropping your payment in the drop box on the front porch of our office building.
2. By paying over the phone.
3. By mailing your payment to the address on your bill.
4. By using bill pay with your bank.
5. By paying on line. Log into quailvalleyud.org. In order to pay online, you can pay by using your checking account or a credit card. You can access the online system and set up a User ID and Password or pay online as a guest.  Please note: you will be accessed a 3% fee when using a credit/debit card and $1.00 fee when using your checking account.
6. You can pay at a store that does western union payments. Make sure you have a copy of your bill.

*If you have any questions contact the office at: 281-499-5539.*

There is no higher priority for EPA than protecting the health and safety of Americans. EPA is providing this important information about COVID-19 as it relates to drinking water and wastewater to provide clarity to the public. The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual. For details, visit:  https://www.epa.gov/coronavirus/coronavirus-and-drinking-water-and-wastewater

CDC Update: Water Transmission and COVID-19, Drinking Water, Recreational Water and Wastewater: What You Need to Know

According to the Center for Disease Control (CDC), the COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use chlorine disinfection, such as those in Quail Valley Utility District’s Service Area drinking water systems, should remove or inactivate the virus that causes COVID-19.

More Information

• Water Transmission and COVID-19 (PDF)
• Coronavirus: Toilet Paper Panic Trickle-Down Effect (PDF)
• https://www.cdc.gov/coronavirus/2019-ncov/php/water.html