Quail Valley Utility District

We recently heard from customers who report men and women posing as water utility employees have asked to allow them into in the house to collect “COVID-19” samples or have said they need to check on something in the house.

QUAIL VALLEY UTILITY DISTICT service personnel DO NOT request to check on anything inside the house. Such action is considered, ONLY IF the customer requests our assistance.

QUAIL VALLEY UTILITY DISTRICT service calls are arranged and scheduled in advance. There may be times when service personnel are notifying customers for utility work in the area or responding to calls from passers-by or neighbors, but then the utility employee would arrive in a District marked vehicle, and present identification.
You can call the District’s office at 281-499-5539 to verify employee’s identification. However, call the Police Dept. (911) if in doubt.

Due to safety concerns, until further notice, our lobby doors will remain closed.

If you need to apply for service, an application can be downloaded online, filled out and returned by e-mail to: customercare@quailvalleyud.org; or dropped in our drop box at the office.

If you need to pick up an application, contact the office at 281-499-5539, prior to picking it up, and we can arrange to get an application to you.

See information below concerning different methods of making payments.

Payments can be made by:

1. By dropping your payment in the drop box on the front porch of our office building.
2. By paying over the phone.
3. By mailing your payment to the address on your bill.
4. By using bill pay with your bank.
5. By paying on line. Log into quailvalleyud.org. In order to pay online, you can pay by using your checking account or a credit card. You can access the online system and set up a User ID and Password or pay online as a guest.  Please note: you will be accessed a 3% fee when using a credit/debit card and $1.00 fee when using your checking account.
6. You can pay at a store that does western union payments. Make sure you have a copy of your bill.

*If you have any questions contact the office at: 281-499-5539.*

There is no higher priority for EPA than protecting the health and safety of Americans. EPA is providing this important information about COVID-19 as it relates to drinking water and wastewater to provide clarity to the public. The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual. For details, visit:  https://www.epa.gov/coronavirus/coronavirus-and-drinking-water-and-wastewater

CDC Update: Water Transmission and COVID-19, Drinking Water, Recreational Water and Wastewater: What You Need to Know

According to the Center for Disease Control (CDC), the COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use chlorine disinfection, such as those in Quail Valley Utility District’s Service Area drinking water systems, should remove or inactivate the virus that causes COVID-19.

More Information

• Water Transmission and COVID-19 (PDF)
• Coronavirus: Toilet Paper Panic Trickle-Down Effect (PDF)
• https://www.cdc.gov/coronavirus/2019-ncov/php/water.html