Quail Valley Utility District

Quail Valley Utility District is your neighborhood water service provider. Quail Valley Utility District operates nine Utility Districts along with the city of Missouri City service areas. We provide water and sewer operations to more than 40,000 people with over 14,000 connections within the city of Missouri City.

To contact us in an emergency, please call our 24 hour emergency hotline at (281) 499-5539.

Through Quail Valley Utility District’s website you can easily find links to the following services:

Boil Water Notice Rescinded

On Tuesday February 17, 2021 the Texas Commission on Environmental Quality required the Quail Valley Utility District, Public Water System PWS ID 0790028 to issue a Boil Water Notice to inform customers, individuals or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking or human consumption purposes.

The public water system has taken the necessary corrective actions to restore the quality of the water distributed by this public water system used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of February 23, 2021.

If you have questions concerning this matter you may contact Mr. Robert Dimmitt, water system official or Primary contacts, Joe Taylor, Hector Acevedo or Leonard Hansen at 281-499-5539, 3134 Cartwright Road Missouri City, Texas 77459, email: customercare@quailvalleyud.org

This Boil Water Notice was issued as a precautionary measure due inclement weather related issues causing a loss of pressure below 20 psi. There were NO broken pipes that allowed contamination into the system. If this notice needs to be translated to Spanish, please contact 281-499-5539. The control system and disinfection systems have been restored within hours of the loss of pressure and the system has maintained pressure since that initial event. If a customer, individual or employee wishes to contact the executive director, please call 512-239-4691.

Boil Water Notice Rescinded

Effective 2/23/2021, these systems have taken the necessary corrective actions to restore the quality of water distributed by these public water systems used for drinking water or human consumption purposes. Laboratory test results indicate that the water no longer requires boiling prior to use, effective 2/23/2021.

What to do after the boil water advisory has been lifted?

Some guidance is available at:

Be Aware of Scam Artists Posting as Utility Employees

We recently heard from customers who report men and women posing as water utility employees have asked to allow them into in the house to collect “COVID-19” samples or have said they need to check on something in the house.

QUAIL VALLEY UTILITY DISTICT service personnel DO NOT request to check on anything inside the house. Such action is considered, ONLY IF the customer requests our assistance.

QUAIL VALLEY UTILITY DISTRICT service calls are arranged and scheduled in advance. There may be times when service personnel are notifying customers for utility work in the area or responding to calls from passers-by or neighbors, but then the utility employee would arrive in a District marked vehicle, and present identification.
You can call the District’s office at 281-499-5539 to verify employee’s identification. However, call the Police Dept. (911) if in doubt.

Important Notice Regarding Walk-In Service

Due to safety concerns, until further notice, our lobby doors will remain closed.

If you need to apply for service, an application can be downloaded online, filled out and returned by e-mail to: customercare@quailvalleyud.org; or dropped in our drop box at the office.

If you need to pick up an application, contact the office at 281-499-5539, prior to picking it up, and we can arrange to get an application to you.

See information below concerning different methods of making payments.

Payments can be made by:

  1. By dropping your payment in the drop box on the front porch of our office building.
  2. By paying over the phone.
  3. By mailing your payment to the address on your bill.
  4. By using bill pay with your bank.
  5. By paying on line. Log into quailvalleyud.org. In order to pay online, you can pay by using your checking account or a credit card. You can access the online system and set up a User ID and Password or pay online as a guest.  Please note: you will be accessed a 3% fee when using a credit/debit card and $1.00 fee when using your checking account.
  6. You can pay at a store that does western union payments. Make sure you have a copy of your bill.

*If you have any questions contact the office at: 281-499-5539.*

EPA Update: Coronavirus and Drinking Water and Wastewater

There is no higher priority for EPA than protecting the health and safety of Americans. EPA is providing this important information about COVID-19 as it relates to drinking water and wastewater to provide clarity to the public. The COVID-19 virus has not been detected in drinking-water supplies. Based on current evidence, the risk to water supplies is low. Americans can continue to use and drink water from their tap as usual. For details, visit:  https://www.epa.gov/coronavirus/coronavirus-and-drinking-water-and-wastewater

CDC Update: Water Transmission and COVID-19, Drinking Water, Recreational Water and Wastewater: What You Need to Know

According to the Center for Disease Control (CDC), the COVID-19 virus has not been detected in drinking water. Conventional water treatment methods that use chlorine disinfection, such as those in Quail Valley Utility District’s Service Area drinking water systems, should remove or inactivate the virus that causes COVID-19.

More Information